Achilles Information Limited

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Infrastructure Engineer

Infrastructure Engineer

ID 
2017-3564
Job Location (Ubicación del puesto) 
UK-Oxfordshire-Abingdon
Posted Date (Fecha de publicación) 
11/7/2017
Maximum Salary (Salario máximo) 
Competitive
Commission (Comisiones) 
..
Bonus 
No
Car Allowance (Asignación de vehículo) 
..
Other Benefits (Otros beneficios) 
..

More information about this vacancy (Mas información sobre esta vacante)

Overview (Información general)

To ensure IT infrastructure is operational and secure, and when problems occur they are rapidly identified and fixed. Provide input and support to IT projects.

 

(Full role profile available on request)

 

Responsibilities (Responsabilidades)

  • Day to day support (in a 3rd line capacity) and maintenance of the core platform infrastructure and network required to run a global SaaS platform across multiple datacentres.
  • Key project resource in design and implementation of changes within Achilles infrastructure.
  • Coordination of 3rd party technology providers involved in the provision of the overall service.
  • Problem management – working with other team members and 3rd parties to implement appropriate root cause fixes for key incidents.
  • Ensure solution performance is appropriate and maintained through implementing monitoring solutions: internal to the system, synthetic and through polling user feedback.
  • Be willing to act as part of an on call rota – providing support to internal teams and reacting to major incidents.

Qualifications (Cualificaciones)

Knowledge

 

  • ITIL or equivalent infrastructure support model
  • Knowledge of Achilles infrastructure
  • IT Security

 

Experience

 

  • Strong Microsoft skills – Active Directory, Windows & Server Operating Systems, Server Builds, SCCM
  • Anti-Virus Management 
  • Networking – Knowledge of WAN’s, Lans, Firewalls, Routers, Switches, VPN’s, VLAN’s, IP Services
  • Operating and administering telephony systems and VOIP
  • Understanding and experience of using and administer virtualisation technologies
  • Previous experience in infrastructure support
  • A successful track record as an infrastructure support analyst

 

Qualifications

  • IT degree or equivalent experience
  • ITIL, Prince 2, CCNP, CCDP, MCSE, CISSP or CISM
  • Knowledge of ISO27001 and or ISO9001

Person Specification

  • Able to remain effective in a highly pressured environment.
  • Sets realistic expectations and delivers on commitments.
  • Appreciates the need for flexible working hours within a 24x7 global operation.

 

Options (Opciones)

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