To lead a global team ensuring that either customer facing or internal IT applications are operational, and when problems occur they are rapidly identified and fixed. This position will assist IT and Business teams with implementing projects/programs that are compliant with operational requirements and agreed solutions that enable availability, reliability and supportability of production applications and services. Ensuring that the quality of service improves customer engagement, collaborating with users of Achilles systems, and partner with other IT staff in providing a quality and responsive IT service to users.
Typically reports to: Head of Service Delivery & Infrastructure
Number of reports (direct/indirect): 4-6 Team Leaders
Key relationships (external/internal): Development Teams, Infrastructure Teams, Project Managers, Product Manager/Internal Business System Owner, Designers, QA, Deployment, Third Party Providers,
Travel requirements: Some