As a Customer Data Controller, you will be responsible for converting prospects or leads into customers joining our Community services, invoicing and collecting fees and managing the customer through the appropriate pre-qualification process. This includes assisting with questionnaire completion, updates, audit scheduling and administration where necessary.
The successful candidate will be working within a small and supportive team that has recently been reorganised to recognise changed market conditions and customer expectations. Therefore, good interpersonal skills along with enthusiasm and team working are essential.
Knowledge and previous experience
Achilles provides an excellent opportunity for a career within a flexible and friendly working environment. Managing the competing requirements of resource and customer expectations is an essential skill. You should be able to manage multiple tasks, whilst maintaining a consistent, high quality service.
Good interpersonal skills along with enthusiasm are essential. The ability to work on your own initiative and as an integral part of a small team is critical. You should enjoy dealing with customers and seek to provide a consistently high quality of service.
The work involves accuracy and close attention to detail, requiring good administrative and organizational skills. It will be important to demonstrate sound time management and planning while remaining flexible in approach. Working to deadlines is important and the environment can be pressurized at times.
The post-holder should be of smart appearance with an excellent telephone manner and have the ability to negotiate using a friendly professional approach.