Achilles Information Limited

Customer Onboarding Agent

HK-Wan Chai
4 months ago(29/9/2017 5:13 AM)
Maximum Salary (Salario máximo)

Overview (Información general)

We have a unique opportunity for someone to join our Customer Onboarding team (Inside Sales).

**Note, we are ideally looking for someone with fluent Mandarin**


As a Customer Onboarding Agent you will convert customer prospects or leads into customers joining our community services paying an annual subscription fee.  You will need to meet or exceed monthly and annual sales targets related to those conversions.


Converting customers to join our Community services will include invoicing and collecting fees and managing the customer through the appropriate pre-qualification process. This includes assisting with questionnaire completion, updates, audit scheduling and administration where necessary.

This would ideally suit someone with an outbound customer service, inside sales, telephone based experience.


The successful candidate will be joining a close-knit, supportive team. Therefore, good interpersonal skills along with enthusiasm and team working are essential.

Responsibilities (Responsabilidades)

  • Making outgoing calls on a daily basis and responding to incoming calls in a timely fashion
  • Calling through sales leads and following the cycle through to sale closure
  • Develop creative pitches and propositions aimed at differing industry sectors
  • Hitting average daily KPIs (both in terms of calls and minutes)
  • Achieving monthly revenue targets
  • Attending monthly team meetings to discuss issues & suggestions relating to the running of the sales team
  • To carry out any additional duties as requested
  • To work within a framework of corporate standards and policies

Qualifications (Cualificaciones)

  • Work permit to allow work in Hong Kong
  • Previous experience is not essential but experience of telephone sales or customer service environment is desirable
  • A working knowledge of MSOffice, Outlook, and Excel.
  • Working knowledge of CRM
  • Accuracy and close attention to detail.
  • Articulate and able to demonstrate verbal reasoning.
  • Logical thought.
  • Good listening skills.
  • Confident and pleasant manner.
  • Flexible approach and ability to meet tight deadlines.
  • Experience of working in a diverse, multi-cultural environment.

Person Specification

  • Fluent Mandarin - essential
  • Self-Motivated
  • Excellent communication skills
  • Achievement oriented – even under pressure
  • Ability to build strong working relationships
  • Ability to persuade, influence and negotiate
  • Determined/tenacious
  • Enthusiastic
  • Reliable
  • Willing to complete training sessions outside of core hours
  • Willing to work additional hours at the end of the month/quarter/year

Options (Opciones)

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