Achilles Information Limited

Account Manager

NO
2 weeks ago
ID
2017-3758
Maximum Salary (Salario máximo)
Competitive
Bonus
Yes

Overview (Información general)

As an Account Manager, you will be responsible for providing face to face account management where required to retain and grow revenue from existing accounts within a specific sector and geography.

 

 

(Full role profile avaiable upon request)

Responsibilities (Responsabilidades)

Relationships

  • Manage and develop relationships with key stakeholders in the buyer organisations
  • Support the buying organisations (more than one, mid-tier accounts) to increase Achilles’ penetration in these organisations, including helping buyers that do not actively use the platform to reengage with Achilles
  • Be a customer advocate and drive buyer engagement
  • Track and ensure resolution of any service problems or issues highlighted by the customer or Achilles
  • Resolve issues escalated by Telephone Account Managers
  • Support Key Account Managers to coordinate local relationships

Revenue

  • Cross-sell and upsell additional products which could add additional value to the customer
  • Leverage relationships to support growth broadening and deepening of account penetration in other geographies and sectors across geographies and products
  • Create and maintain detailed account plans and deliver against them
  • Work with community managers to ensure growth of community revenue base as well as with key account managers for large satellite offices for the key accounts

Retention

  • Ensure that Achilles capabilities, products, and services are being leveraged to best effect to provide value to the customer (leverage analytics where relevant)
  • Manage proactively the Buyer renewal process including supporting negotiations and contracting
  • Ensure reasons for deciding not to renew are understood, mitigated if possible and fed back to relevant Achilles stakeholders

Campaigns

  • Deliver and support buyer sponsored campaigns
  • Initiate kick-off workshops and track & report progress, working in partnership with the customer to resolve escalations
  • Co-ordinate internal teams to achieve desired customer outcomes

Qualifications (Cualificaciones)

Knowledge

  • Consultative selling
  • Formal account management practises, eg. stakeholder mapping, account planning, forecasting
  • Negotiation skills

 
Experience

  • Experience of account management within target industry/sector
  • Two levels of expertise / experience
  • Highest level: supervisory and act as first point of escalation (whilst retaining primary role as account management)
  • Agent – activities as per described above

 
Qualifications

  • No mandatory qualifications needed

Options (Opciones)

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