Achilles Information Limited

Customer Onboarding Agent

ES-Madrid
1 month ago
ID
2017-3761
Maximum Salary (Salario máximo)
Competitive
Bonus
Yes
Other Benefits (Otros beneficios)
Meal vouchers

Overview (Información general)

We are currently recruiting for a Customer Onboarding Agent to join our Southern Europe Offices in Madrid.

 

Convert customer supplier prospects or leads in customers joining our community services paying an annual
subscription fee. Meet monthly and annual sales targets related to conversions.

Responsibilities (Responsabilidades)

 Making outgoing calls on a daily basis and responding to incoming calls in a timely fashion.
 Calling through sales leads and following the cycle through to sale closure.
 Following up database mail shots by telephone to establish sales leads.
 Develop creative pitches and propositions aimed at differing industry sectors
 Hitting average daily KPIs (both in terms of calls and minutes)
 Achieving monthly revenue targets
 Attending monthly team meetings to discuss issues, suggestions etc…. relating to the running of the sales
team.
 Attend morning huddles to review previous day and to set daily objectives
 To carry out any additional duties as requested.
 To work within a framework of corporate standards and policies.

Qualifications (Cualificaciones)

Essential skills
 A working knowledge of MSOffice, Outlook, Excel, and Access.
 Working knowledge of CRM
 Accuracy and close attention to detail.
 Articulate and able to demonstrate verbal reasoning.
 Logical thought.
 Be numerate and literate.
 Good listening skills.
 Confident and pleasant manner.
 Flexible approach and ability to meet tight deadlines.
 Experience of working in a diverse, multi-cultural environment.
 Languages knowledge as a plus: English, Chinese, German, French, Italian, Portuguese

Knowledge and previous experience
 Previous experience is not essential but experience of telephone sales or customer service environment is
desirable

Person Specification

Knowledge/Skills/Experience:
 Computer Literate/Keyboard Skills
 Excellent telephone skills
 High attention to detail
 Ability to prioritise
People Skills:
 Ability to build strong working relationships
 Excellent communication skills
 Ability to persuade , influence and negotiate
Personality:
 Determined/tenacious
 Enthusiastic
 Team Worker
 Reliable
 Sociable
 Resilient

Type of Person:
 Competitive
 Self Motivated
 Achievement oriented – even under pressure
Circumstances:
 Willing to complete training sessions outside of core hours
 Willing to work additional hours at the end of the month/quarter/year

Options (Opciones)

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