Achilles Information Limited

Audit Team Manager

UK-Oxfordshire-Abingdon
3 weeks ago
ID
2017-3781
Maximum Salary (Salario máximo)
Competitive
Bonus
Yes

Overview (Información general)

Based at our Head Offices in Abingdon, Oxfordshire the Audit Team Manager is responsible for managing a team of Auditors to deliver a high quality, cost effective audit service that delivers real value to our customers.

 

Your experience will enable you to promote audits and advisory visits to potential clients, and advise internal and external stakeholders on scope and protocols. Able to work autonomously and co-ordinate a number of activities at a time, you’ll need strong people skills and quality focus to ensure the team deliver a service that retains and grows our customer base.

Responsibilities (Responsabilidades)

Revenue

  • Deliver audits to specified levels of quality, time and cost that meet the requirements of the relevant industry and scheme standards. A rate of 20% chargeability will be required
  • Contribute to the ongoing development of the various schemes while ensuring that they conform to the framework of corporate standards and procedures. Provide constructive feedback to ensure the on-going development of the schemes
  • Continually monitor industry trends to ensure the scheme delivery meets both the company’s and the client’s needs in line with the Technical Team input
  • As part of this position there will be additional business requirements in order to assist auditors and the audit business to achieve financial and operational targets
  • Continuously evaluate Net Promoter Scores and customer feedback, and strive to improve service levels and demonstrate added value to increase retention rates
  • Provide technical sales support and presentations to new and existing customers
    • Proactively work with the Regional Manager to drive improvement and change for all audit programmes

 

Utilisation

  • Liaise with internal operations personnel to ensure the optimum utilisation of time and resources for themselves and reporting audit team members • Plan and manage audit workload of themselves and team members in the most cost-efficient manner
    • Work with Planning & Support to understand longer term capacity requirements and ensure necessary resources are available, including planning for recruitment, holidays, sickness cover, etc
  • Conduct regular reviews to ensure all schemes are meeting utilisation forecasts, and address any shortfalls identified
    • Monitor performance against Service Level Agreements (SLA’s), and work with the team to meet and exceed targets for quality and timeliness of reports.

 

Team Leadership

  • Successfully lead the Audit teams within your area, ensuring excellent delivery of end to end Audit Services
  • Cultivate talent to develop your team, acting as mentor and point of escalation for any issues
  • Support and challenge your team to enable ongoing customer satisfaction and revenue growth
    • Participate in recruitment interviews and support induction programmes, to enable new team members to gain the knowledge and skills to become productive members of the team
    • Understand performance improvement and career development needs of your direct reports and provide coaching interventions to help them improve
    • Deliver regular performance reviews in line with the Achilles Performance Management process,
  • Identify challenges or opportunities faced by your teams, and use these to improve processes both within your schemes and the wider Audit function
  • Conduct regular team briefings to inform, engage, and motivate the team
  • Oversee the day to day management of the team, including; holiday approval, bonus calculations, CPD management and appraisals

Qualifications (Cualificaciones)

Experience
• Experience in managing a team
• A track record of liaising with clients or work experience of a customer service industry
• Experienced auditor
• Experience of working with analytical information and determining key performance metrics
• First-hand experience in relevant industry sector
• Experience of performance management and improvement actions
• Experience of dealing with all levels of an organisation from senior management to front line operational workers

 

Qualifications
• A Health and Safety professional qualification: while the preferred level is a Diploma provided by recognised provider such as NEBOSH, IIRSM etc, the minimum acceptable level is NEBOSH Certificate or equivalent
• Lead Assessor via examination
• Memberships of relevant professional institutions such as IEMA, IOSH, IIRSM, EI
• Environmental Awareness Certificate provided by a recognized provider such as IEMA, CIEH etc.
• Full driving Licence

Person Specification

Drive & Motivation
• Addresses multiple demands without losing focus or energy
• Increases efforts in the face of difficulties or obstacles and recover quickly after setbacks
• Remains calm and focused during stressful or challenging situations; concentrate only on things they can control or influence
• Encourages others during challenging times with their positive, can-do attitude

 

Achieving Results
• Spots opportunities to deliver beyond expectations, where this would help others perform more effectively
• Engages in the team planning process by proactively setting personal and team objectives
• Identifies opportunities to improve the way work is organised and flows within the team
• Creates systems or processes which help the team work in a more efficient and cost-effective way
• Spots opportunities to reduce or manage costs more effectively within their area


Supporting Colleagues
• Actively participates in knowledge sharing and cross-functional networking groups
• Sets up systems and processes by which useful information or intelligence can be shared
• Makes appropriate information and knowledge available promptly to those who have a need for it
• Recognises and capitalises on the opportunities presented by the diversity within and across different teams


Driving Quality
• Improves systems for collecting and assessing information on overall performance
• Encourages teams and individuals to flag up issues which impact quality or expose Achilles to risk
• Develops a range of methods and measures by which quality and performance are assessed
• Develops risk management programmes which protect both Achilles and its customers and key stakeholders


Leading People
• Offers to lead on relevant projects or initiatives
• Provides thought leadership
• Deals constructively with conflict and interpersonal issues which inhibit performance
• Supports others in developing strategic and operational plans for their area
• Sets goals with others in line with team priorities

 

Managing Change
• Proactively identifies the need for change and convinces others to act
• Develops plans to implement change in areas which are performing sub-optimally
• Changes own plans or approach when things aren’t working
• Is willing to challenge the way things are done, even if this makes them unpopular

 

Knowledge
• Commercially minded, assisting in the delivery of both operational and financial targets
• A working knowledge of health and safety, environmental and quality management systems
• Working knowledge of the relevant industry sectors, including an understanding of how contracts and projects are discharged
• Strong presentation and customer facing skills
• Fluent communicator with leadership qualities
• A thorough understanding of risk assessment and its application
• Able to communicate effectively with all levels from managing directors to operatives
• Working without supervision
• Good PC skills, including competence in using MS Office (Word, Excel, PowerPoint, Outlook)

Options (Opciones)

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